Terms of Service

Welcome to ScenorAI. These Terms of Service ("Terms") govern your access to and use of the ScenorAI website, applications, and services (collectively, the "Service"). The Service is operated by Paul Lenyn Cuao Alcántara, an individual based in Bogotá, Colombia, doing business as ScenorAI ("we", "us", or "our").

By creating an account or using the Service, you agree to be bound by these Terms. If you do not agree, do not use the Service.

1. Eligibility

You must be at least 18 years old to use the Service. By creating an account, you represent and warrant that you are 18 or older and have the legal capacity to enter into a binding agreement. The Service is not directed to children, and we do not knowingly collect data from anyone under 18.

2. The Service

ScenorAI is an AI-powered platform that generates short-form videos from a text topic or user-provided script. The pipeline orchestrates third-party AI providers (including OpenAI, OpenRouter, ElevenLabs, and Fal.ai) to produce a script, voice-over, transcript, scene plan, visual assets, and a final assembled video.

Optionally, you may upload your own audio file to be used as the voice track for a video. We do not perform voice cloning. The uploaded audio is used solely to assemble the video you request.

3. Account Registration

You authenticate via Google OAuth. You are responsible for maintaining the security of your account and for all activity under it. Notify us immediately at [email protected] if you suspect unauthorized access.

4. Credits, Plans, and Payment

The Service operates on a credit-based model. Each video generation consumes a number of credits based on its configuration. New accounts receive a complimentary credit allowance to evaluate the Service before purchase.

Paid plans (currently base, pro, and ultra tiers) are sold as monthly subscriptions that include a fixed monthly credit allowance. Payments are processed by our Merchant of Record. Prices are listed in USD and exclude any applicable taxes, which the Merchant of Record may collect on our behalf.

Subscriptions automatically renew at the end of each billing period unless cancelled. You may cancel at any time from your account settings; cancellation takes effect at the end of the current billing period.

5. Refunds

Refunds are governed by our Refund Policy. By purchasing credits or a subscription, you acknowledge and accept that policy.

6. Acceptable Use

Your use of the Service is subject to our Acceptable Use Policy, which prohibits, among other things, generating illegal, harmful, deceptive, or infringing content. We may suspend or terminate accounts that violate that policy.

7. User Content

"User Content" means anything you submit to the Service, including topics, custom scripts, and uploaded audio files.

You retain ownership of your User Content. You grant us a worldwide, non-exclusive, royalty-free license to host, store, transmit, and process User Content solely as necessary to operate the Service for you.

You represent and warrant that you have all rights necessary to submit your User Content and that it does not infringe any third-party rights or violate any law.

8. Generated Output

Subject to your compliance with these Terms and any restrictions imposed by the underlying AI providers, you own the videos generated through the Service. You are solely responsible for how you use the generated output.

AI-generated content may contain inaccuracies, biases, or unintended similarities to existing works. We make no warranty that generated output is accurate, original, non-infringing, or fit for any particular purpose.

9. Storage and Retention

Generated videos are stored on our infrastructure for up to 30 days from creation, after which they may be automatically deleted. You are responsible for downloading any output you wish to preserve within this window. Account-level records (profile, transaction history, audit logs) are retained as required for legal, accounting, and security purposes.

10. Third-Party Services

The Service relies on third-party providers for AI, hosting, payments, and notifications, including OpenAI, OpenRouter, ElevenLabs, Fal.ai, Cloudflare (R2), Hetzner Cloud, Google (OAuth), Novu, and our Merchant of Record. Your use of the Service is also subject to the terms of those providers where applicable. We are not responsible for the availability or behavior of third-party services.

The Service additionally lets you optionally connect your own accounts on YouTube, Instagram, or TikTok to publish generated videos. These connections are initiated by you through each platform's OAuth flow and are governed by the terms of that platform. You are responsible for complying with the rules of any platform you publish to, including disclosure obligations for AI-generated content.

11. Intellectual Property

The Service, including its software, design, branding, and documentation, is owned by us and protected by intellectual property laws. Except for the rights expressly granted in these Terms, no rights are transferred to you.

12. Suspension and Termination

We may suspend or terminate your access at any time, with or without notice, if you breach these Terms, the Acceptable Use Policy, or applicable law, or if continued provision of the Service would expose us to legal or operational risk. You may stop using the Service and close your account at any time.

13. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ACCURACY. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE FROM HARMFUL COMPONENTS.

14. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUES, DATA, OR GOODWILL ARISING FROM OR RELATED TO YOUR USE OF THE SERVICE. OUR TOTAL LIABILITY FOR ANY CLAIM RELATED TO THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID US IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) USD 50.

15. Indemnification

You agree to indemnify and hold us harmless from any claim, demand, loss, or expense (including reasonable legal fees) arising out of (a) your User Content, (b) your use of the Service in violation of these Terms or applicable law, or (c) your infringement of any third-party right.

16. Changes to the Service or Terms

We may modify the Service or these Terms at any time. Material changes will be communicated by email or through the Service. Continued use after changes take effect constitutes acceptance of the updated Terms.

17. Governing Law and Jurisdiction

These Terms are governed by the laws of the Republic of Colombia, without regard to conflict-of-law principles. Disputes will be submitted to the competent courts of Bogotá, Colombia, except where mandatory consumer-protection laws of your country of residence require otherwise.

18. Contact

Questions about these Terms? Reach us at [email protected].